Monday, August 15, 2011

Consistency

By KennyDiamond


When you go to a restaurant, what do you look for and how do they keep you interested in coming back? Is it the food or service? Maybe it’s BOTH. Are there certain people you like seeing? If they continually offer you good experience, you will be more open to returning. And better yet, they offer you consistency. A repeated delivery of some type of quality. Good food. Good service. Good environment. Good people. These factors, on a repeated basis, will allow the restaurant to do well. Now if you had a bad experience there, will you return? You waited to be seated for a long time. Then you wait a long time for your food and worst, the people that get seated after you get their meals before you did. Finally, you get the food but it didn’t taste good. Or maybe the waiters didn’t bring you your entire meal. Speaking with various people, normally a bad experience will not keep that restaurant’s door open for business. But I have also spoken to some people who have allowed second chances, only to find out that some places were consistent with bad experience. It happens. You just have to be aware of what type of consistency is presented. Consistency can give you insight to what you are getting yourself into. I have learned that if you offer consistency in a beneficial way, you become more valuable to your surroundings. Would you hire someone who is constantly late, does not get along with other staff members and never completes their work? Or would you hire someone who has numerous recommendations, shows up early, leaves late and always completes their work? Consistency is a great tool for having AND giving insight to the future. What can you offer consistently? Think about it, you may be more valuable than you think.


One Love,
@KennyDiamond

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